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F.A.Q.

What's a Credit Union?

A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policies, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at a reasonable rate in order to benefit themselves and not to make a profit.

Who owns a credit union?

A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policies, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at a reasonable rate in order to benefit themselves and not to make a profit.

Who can join West Texas Credit Union?

Anyone who lives, works or worships in the Ector County area can join. We are now open to the community! All you need is your valid Driver’s license, social security card and initial minimum deposit of $5.00 to become a member.

Are my Savings deposits insured?

Yes. All savings accounts are insured up to $250,000 by the NCUA, the National Credit Union Administration, an agency of the federal government.

What are the current interest rates and fees?

At West Texas CU, you'll earn some of the highest interest rates available on deposit savings, checking and investment accounts, and we have some of the lowest rates available on loans.

View our rates below:

• Savings Rates

I forgot my password to Online Banking. What should I do?

Please contact the credit union at 432-934-0433 to have your account reset.

I'm locked out of Online Banking. What should I do?

You can click the "reset password" on the Online Banking log in page and follow the prompted steps, or you can call one of our 3 offices to request a password reset. A temporary password will be issued. You will be prompted to change your password after the initial log in. 

What is the difference between Overdraft Protection and Courtesy Pay?

Overdraft Protection allows funds to be transferred from a previously linked WTCU account, such as savings, to pay an item. Overdraft Protection will NOT allow the account to be overdrawn (go into a negative balance) to pay an item.

• $5.00 fee
• ACH transactions
• Share draft (checks written)
• Does not touch the $5.00 that remains in the account to keep it open
• Pulls the amount needed to cover the overdraft from savings, or what it can, PLUS the fee

Courtesy Pay is an overdraft service we offer to pay items presented against your checking account when your account balance is insufficient to do so. Instead of returning the transaction to the merchant for non-sufficient funds (NSF), we pay it anyway and overdraw your account for a fee of $25.00.

• $28.00 fee
• Debit transactions
• Credit transactions
• ATM
• Bill Pay
• Home Banking
• Does NOT pull from savings
• Allows checking account to go negative

Can I change my PIN number on my debit card?

Yes, you can establish or change your pin at any time. You would need to call 800-567-3451. Please have the primary account holders information available at the time of your call.

Will a hold be placed on my deposited check?

Checks with amounts over $5000 will have a 2 to 7 day hold placed on them. If it is a cashier’s check, no hold will be placed. Funds are available immediately. Checks may also be held under certain circumstances at our own discretion.

What is my Routing Number?

Financial institutions use routing numbers in order to process payments electronically. Some examples of electronic payments that West Texas CU provides are bill pay, wire transfers, and direct deposits.

Your routing number is 316386777.

To send secure information

Do not send confidential information to the Credit Union via any unsecured electronic network. To send us secure information, please click here: Sharefile.